Refund policy

Return & Refund Policy

Thank you for shopping with us! We take pride in the quality of our headwear and want you to love what you wear. Because of the unique nature of our products, please review our return policy below before making your purchase.

All Sales Are Final

Due to hygiene, health, and safety regulations, all sales of headwear items (including hats, caps, beanies, headbands, and visors) are final.

Once an item has been purchased and shipped, we cannot accept returns, exchanges, or offer refunds. We appreciate your understanding, as this policy ensures that every customer receives a completely sanitary, unworn, and brand-new product.

Exceptions: Damaged or Defective Items

We want to make sure you get exactly what you paid for. The only exceptions to our final sale policy are items that arrive damaged, defective, or if we accidentally shipped the wrong product.

If your item arrives with a defect, please follow these steps:

• Contact Us Quickly: Reach out to our customer service team within 7 days of receiving your delivery.

• Provide Proof: Include your order number and a clear photo of the damage or defect in your email.

• Keep it Pristine: The item must remain unworn, unwashed, and in its original packaging with all tags attached.

If we verify that the item was damaged in transit or defective from production, we will gladly send a replacement or issue a full refund to your original payment method.

Need Help with Sizing or Fit?

Because all sales are final, we highly recommend double-checking our sizing charts or product descriptions before completing your order. If you are unsure about a fit or have questions about a specific fabric, please contact us before purchasing—we are more than happy to help you find the perfect match!

Contact Customer Support:

• Email: cs@restingdadface.co